A leading eCommerce cargo airline was in the process of updating its safety training program but faced delays due to the rigidity of traditional project-based contracts. Turning to ttcInnovations for a new solution, this case study explores how our Subscription Learning Services transformed the company’s approach to employee training, resulting in streamlined processes, increased flexibility, and improved safety training.
Urgent Learning Needs Delayed by Lengthy Approval Processes
The cargo airline implemented a Safety Management System aimed at enhancing safety across the organization. As part of this safety training program, the company planned to launch an online portal to streamline employee safety reports. They engaged us to create training to educate employees on the safety training program and how to use the portal effectively.
The fluid nature of the cargo airline’s environment meant that learning scopes needed frequent adjustments. However, the organization’s internal approval process for outside vendors was lengthy and time-consuming. Despite their desire to prioritize and support safety with relevant learning materials, the bureaucratic hurdles and lengthy approval procedures hindered progress. This led to delays in project deadlines and delivery of important training materials each time a project had to be re-scoped and re-approved.
Tackling Project Scope Changes with Adaptable Learning Solutions
In search of a more adaptable learning solution to address the client’s evolving needs, we proposed an innovative approach: our Subscription Learning Services. Unlike traditional project-based outsourcing, Subscription Learning Services offer clients the flexibility to scale and adjust resources as needed.
By setting a fixed monthly budget for learning initiatives, the client could bypass the cumbersome approval process required for frequent scope changes, creating a smoother workflow and eliminating lengthy project delays.
With unlimited requests, unlimited revisions, and predictable flat-rate pricing, our Subscription Learning Services were a game-changer for this cargo airline’s safety training initiative. This new service model helped streamline the entire process, leading to a faster, more efficient workflow.
It also gave the team flexibility to adapt to changing requirements. The team can now respond in real-time by allocating hours to pressing needs as they come up. This adaptability was crucial for keeping the learning programs in sync with the changing needs of the organization, ensuring that learning initiatives were both timely and effective.
One of the team members involved in the project shared their experience with our Subscription Learning Services model, emphasizing its value in saving time and resources while offering unparalleled flexibility.
ttcInnovations’ new subscription service has been invaluable for us. With a dedicated on-demand team, the power to easily prioritize and adjust projects without the hassle of constant proposals and budget approvals, it offers unmatched flexibility, saving us valuable time and resources. – Leading eCommerce Company
Working closely with the client’s team, we adopted a multi-pronged training strategy to ensure all employees are proficient with the Safety Management System and new reporting portal. Throughout the project, we developed a range of training solutions:
- Safety Manuals and Process Documentation: Provided detailed information about the safety training system for all employees.
- Introductory eLearning: Required training for all associates, introducing the Safety Management System and reporting portal.
- On-Demand Practice Activities: Microlearning modules to reinforce lessons and test employee understanding through real-life scenarios.
- On-the-Job Training: Quick reference guides and step-by-step video tutorials, allowing employees to access needed information quickly and efficiently.
Elevating Safety Training with Subscription Learning Services
With the barriers of red tape removed, the client’s safety training soared to new heights. Throughout the Subscription Learning Services period, multiple projects were successfully completed, resulting in tangible improvements in safety training and compliance training across the organization.
Updates to existing safety training was executed in a timely manner to ensure employees had access to the most up-to-date information. Additionally, new microlearning modules and on-the-job training pieces were developed to reinforce safety practices. These initiatives were further enhanced by translating the trainings into multiple languages, catering to airline’s global workforce.
The flexibility of our Subscription Learning Services model allowed this client to prioritize critical needs while continuing to build out its Safety Management System. Rather than waiting for budget approvals for each new requirement, the team could seamlessly slot in pressing needs as they came up.
This innovative approach not only addressed the immediate challenges faced by the client but also set a precedent for future projects within the organization. The Subscription Learning Services model demonstrated a significant shift in how learning needs could be managed more dynamically and efficiently.
Experience Flexibility and Freedom for Your Next Training Initiative
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