Innovation Case Study

Credit Union Creates Compassion-Centered Conversations using Scenario-Based Gamification

This interactive game allowed learners to create Smile Artists – one caller at a time. It used traditional game elements such as intuitive instruction, the ability to level up, badge awards, and competition to motivate and engage learners. Each of these components was built with sound instructional design concepts to increase the learners’ skill sets and competency in an innovative and non-traditional way.

  • Industry: Financial Services
  • Initiative: Sales and Product Training
  • Service: Custom Learning Solutions Project Team
  • Deliverable(s): eLearning, Gamification, Produced Voiceover
  • Tools: LogicPro, PowerPoint, Articulate

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