“Let’s go out and grab some lunch” — a common refrain heard in offices every day, followed almost immediately by the question, “Where do you want to go?” This innocent question can fuel a whole debate often ending up with one or more people feeling a bit dissatisfied once the meal is over. Why? Because sometimes you really want need lasagna! And if you find yourself at the local deli, regardless of how large their menu is, nothing else will satisfy you.
The same is true of your training vendor! Much like the deli, many vendors seem to offer it all, marketing the fact that they can provide any outsource training service your company will ever need. While it sure sounds great, this jack-of-all-trades vendor may be so diversified that they are not particularly skilled in any one area.
On the flip side, the new, funky little training vendor start-up might also be a huge risk for companies. They may lack the scalability and experience to help resolve complex pain points affecting your training organization.
An established niche training vendor provides a perfect balance between these extremes. It’ll be large enough to invest in quality processes, yet small enough to provide dedicated personal touches. This balance sets the stage for a focused and committed training partner.
Consider the following three reasons to engage an established niche training vendor to help solve your learning and development needs:
Niche Training Vendors Have a Singular Focus
In terms of devising a business strategy, a niche learning and development company can remain focused on its area of specialization. Instead of spreading out their offerings, they take the time to understand their clients’ needs on a deeper level. Niche training vendors become experts in one specific area, and they are able to use this expertise to dig deeper than generalized training vendors. This singular focus helps them identify the best training solution that is in tune with their clients’ needs. For example, a niche company that specializes in the healthcare industry can invest in team members who are familiar with the regulatory requirements healthcare facilities face and use this familiarity when preparing recommended training solutions that adhere to those regulations. A large-scale, general service training vendor may need to work more strategically to split its resources between many different types of industries and therefore may require the clients to take more of a hands-on approach to recommended training solutions.
Niche Training Vendors Listen to Their Clients
Every business devotes resources to soliciting client feedback and working to meet clients’ demands. A niche learning and development company is more likely to receive consistent feedback from its homogeneous market. This makes it easier for niche companies to respond quickly to changes in the clients’ environment with effective and evolving training solutions based on this feedback. More diversified learning and development companies can face trouble when they attempt to generalize and make changes that address certain client needs but decrease satisfaction for others.
Niche Training Vendors Offer Specialized Expertise and Reputation
Over time, niche learning and development companies build a reputation for their work in a given industry. This reputation allows them to position themselves as leaders and experts in their field. Niche training vendors focus on doing one thing well rather than doing many things only adequately. For example, a niche training vendor may be able to describe itself as having the highest customer satisfaction rating among all training vendors in its area of specialization. Training vendors that target clients from many industries can’t easily make such claims or develop clear associations as the best, or only, option for clients.
Always remember the reason you’re bringing in an experienced training vendor. Not only do they provide you with Extra Hands You Don’t Have to Hold™, they provide a fresh perspective. An experienced niche training vendor can bring a level of expertise that will propel your learning organization and help you meet your company’s business goals.
Need more help in selecting your experienced niche training vendor to help fill your staffing needs? Read this blog post, The Ultimate L&D Guide to Interviewing Staffing Vendors, and download the free guide!